2020 - July. SXP battling with global leading CRM system to manage more of the business requirements and the pending growth. After several attempts to engage with the suppliers to build software more suitable. SXP decided that the benefits of customizing their own package outweighed the risk of moving away from the perceived safety of a global supplier.
At this point iSOFT TEchnologies present a flexible, offer based on the reality of the project at hand.
SXP will depart from the global brand and are working towards a complete stand alone system that is already paying dividends. SXP have now made it simple for their large number of patrolling officers to provide exceptional customer service to c;Kent’s such as Vodafone and Australia Post. These customers demand tests specific to each location be carried out if a patrol officer is called to site. Including instant reports all now automated no matter who the patrol office is. 2021 - January. Project will be delivered two months early.
Mark Stikovic, Southern Cross Protection, System and Database Coordinator